Privacy Policy

Our website address is https://luizacreates.com. The owner of the website is Luiza Niechoda. The company is registered in Poland. You may contact the owner via mail luiza@luizacreates.com.

What personal data we collect and why we collect it

We collect the data you provide (e.g. name, address, email address, phone number, credit card information) or leave behind (e.g. your computer’s IP, usage data) while using our services. You can browse our website without telling us who you are or revealing any personal information about yourself.

Your usage data is collected in order to customize our services to your preferences and improve them based on statistical measurements. Your data can be used for the purpose of marketing of our content, products, and services, as well as third-party products and services.

Why we use your data:

  • to personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
  • to improve our website in order to better serve you
  • to allow us to better service you in responding to your customer service requests
  • to quickly process your transactions
  • to send periodic emails regarding your order or other products and services.

We collect your email address in order to:

  • send information, respond to inquiries, and/or other requests or questions
  • process orders and send information and updates pertaining to orders
  • send you additional information related to your product and/or service
  • market to our mailing list or continue to send emails to our clients after the original transaction has occurred

If you register for an account with us, place an order in our store or contact us via our contact forms, you choose to give us your personal information, like your name, address, or phone number.

Newsletter

When you sign up for our newsletter you provide us with some personal data (your name and an email address), which we need to be able to deliver our newsletter to your inbox. For email marketing campaigns we use a third-party service – MailChimp. You can find their security & privacy information here.

Contact forms

In order for us to respond to your questions and requests, you have to provide us with your name and an email address.

Store

When purchasing a product, you may also provide us with your payment information (e.g., credit or debit card information, name, billing address) as part of the buying and selling process.

Comments

You may post comments on our website using Disqus. All the data necessary to provide this service is processed by Disqus. We do not store any of your data as far as comments are concerned. The Disqus privacy policy is available here.

Links

This website contains redirection links supported by the Redirection plugin. Every redirection is logged with your IP address. This data is stored for 7 days. 

When you click on the links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

When you visit our website, we can collect usage information sent to us by your computer, mobile, or other device that tells us how you are using our website (e.g. site views, mouse movement, scrolling, clicks, or whether you have visited us before or if you are a new visitor). To acquire usage information we use tracking technologies like cookies.

Cookies

When you visit our website, we can use tracking technologies (cookies) to customize and enhance your online experience.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.

For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services in the future.

We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences next time you decide to visit our website.

You can encounter tracking technologies/cookies from our third party service providers, that we have allowed on our website, that assist us with various aspects of our operations and services, such as Google Analytics, Hotjar or Facebook Pixel.

You are always free to have your computer warn you each time a cookie is being sent or decline cookies altogether, although doing so can interfere with your use of our website. Refer to the help section of your browser, browser extensions, or installed applications for instructions on modifying, blocking, deleting, or disabling cookies.

If you turn cookies off, some of the features of our website may not be visible to you anymore.

With your consent we can collect additional information from you if you access our website through a mobile device (e.g. your device’s operating system, location)

When you provide us with personal information to set up an account on our platform, complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Who we share your data with

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

We can disclose your information to service providers under contract who help with our business operations (such as, but not limited to, payment processing or site analytics).

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers (see PayPal’s safety and security statement here and their privacy policy here).

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Visitor comments may be checked through an automated spam detection service.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that can expose us, you, or any other third-party provider to legal liability. In such events, we will only disclose information relevant and necessary to the investigation or inquiry, such as name, city, state, ZIP code, phone number, email address, user ID history, IP address, fraud complaints, and anything else we deem relevant to the investigation.

We do not sell or trade your personal information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For users that register on our website, we store the personal information they provide in their user profile. As a user, you can see, edit, or delete your personal information at any time (except you cannot change your username). Website administrators can also see and edit that information.

You cannot opt-out of administrative e-mails (for example emails about your transactions or policy changes) for your registered account.

Opting out of promotional messages 

You can choose not to receive our promotional communications by clicking the Unsubscribe link in the footer of any newsletter you receive. You can also email us at luiza@luizacreates.com.

How we protect your data

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider (PayPal) and are not stored or processed on our servers.

All computers with access to your data are password protected. We use Norton Security on all our devices.

However, no method of transmission over the Internet or method of electronic storage is totally secure. Therefore, we cannot guarantee its absolute security.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

You can change or review your personal information by emailing us at luiza@luizacreates.com

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