Shipping Info

COVID-19 update

last updated: June 21

Most important thing: don’t worry, all orders will be fulfilled. I am working day and night to provide you with the best product and to make sure the artwork you purchased gets to you safely, even if takes a bit more time 🙂

Originals and prints

Due to the pandemic situation, most of the international flights are suspended. Below you’ll find a list of the countries we are currently able to ship to, along with the usual delivery time.

Please note, that these numbers are estimates for the pre-pandemic times. Additional delays may occur – with important safety measures it takes longer to process heavy parcel volumes (carriers + customs).

The post office is working on reinstating the flights. This list will be updated every time something changes.

If you are ordering from the USA or Australia (where the delivery time is currently the longest), we can choose to wait until the flights are reinstated. You can order the piece you like now, to make sure it’s not all sold out, and we will discuss the details via email. With social distancing and restricted movement, preparing artwork for shipment can take up to 2 weeks. If we add this to 2 months of sea travel, your order may actually reach you faster if I ship it by air a couple of weeks later 😉 Shipment by air rarely takes longer than 15 days.

Originals and framed printsPrints (unframed)
Poland 2-3 days
FREE SHIPPING
2-3 days
FREE SHIPPING
Austriacurrently unavailable0-2 weeks
Australiaeconomic only
(6-8 weeks)
by sea
currently unavailable
Belarus
Bulgaria
Iceland
Moldova
Serbia
1-3 weeks0-2 weeks
Belgium
Canary Islands
Croatia
Czech Republic
Denmark
Estonia
Finland
Germany
Greece
Hungary
Ireland
Latvia
Lithuania
Luxembourg
Netherlands
Norway
Portugal
Romania
Slovakia
Slovenia
Spain
Switzerland
Sweden
United Kingdom
0-2 weeks0-2 weeks
Canada
Thailand
2-3 weeks2-3 weeks
China
Cyprus
Hong Kong
Israel
Mexico
South Korea
Turkey
Uruguay
2-3 weeks1-3 weeks
Russiaeconomic only
(3-5 weeks)
0-2 weeks
Andorra
France
Italy
Monaco
San Marino
Vatican
0-2 weeks
– currently, there are some size limits, contact me before your purchase
0-2 weeks
USAeconomic only
(4-8 weeks)
by sea
economic only
(4-8 weeks)
by sea
Ukraine1-3 weeks0-2 weeks

 

This page is a part of our Terms & Conditions – read the rest of the agreement here.

We ship internationally!

Shipping – Originals and prints

We always do the best to get your orders ready and shipped as soon as possible. Most orders will be packed and shipped within 3-8 working days. In case of possible shipment delays (e.g. having to wait for a painting to dry completely), a note will be added on a product listing, or you’ll be notified by us by email after you place your order. 

Orders are sent by Poczta Polska (a national postal service), the package is then taken over by the national courier of the country of destination (e.g. USPS for The US).

All shipments are tracked. You’ll receive your tracking number and links to tracking websites of all participating couriers in an email confirming the shipment.

Most domestic deliveries arrive within 2 working days.

If you are based in Warsaw, we can work out some time to meet and deliver or pick up your piece in person.

The average shipping time for international orders depends on the country of delivery (e.g. estimated shipping time to The US is 7 working days, but we are not responsible for the amount of time your package is held in your country’s customs office). Another way to assess shipping time is assuming that international shipping may take 2-4 weeks. On rare occasions it may take up to 5-8 weeks depending on your location and circumstances.

We can discuss shipping time details via email: luiza@luizacreates.com

If you need a piece by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

Overseas shipments (outside the Europen Union) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for them. Most countries don’t apply any import fees on art, but you can check your country’s custom fees, so you know what to expect. Just look up “customs charges in *your country* HTS code 970110” for original art OR “… HTS code 491191” for art prints. For example, in The US, importing art is free.

Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the shipping details with each product listing.

Shipping – Other (bags)

We print and fulfill all our products on demand once you place an order. To ensure we send your products as fast as possible, we route your orders to our fulfillment centers where we can fulfill and ship them in the quickest way. Most EU orders are fulfilled in Latvia, and US orders in the USA. Worldwide orders will be routed to the fulfillment center that can fulfill and ship them most efficiently.

Depending on your order destination and fulfillment location, you may have to pay customs fees. The fees may vary depending on the order value (usually has to be high for customs to apply) , country limits, etc.

PACKAGING

We ship unframed giclees in a cardboard tube or flat. Original artworks are shipped flat. All packages are carefully packed and protected. We use backing boards, non-stick paper, wrapping paper, cardboard filling and biodegradable peanuts or plastic bags and bubble wrap. Environment is very important to us, so we always make sure to use plastic as a last resort option. We try to reuse packaging materials as much as we can, so you may receive your artwork secured with IKEA filling, etc 😉

If you receive a work that has been damaged in transit, please contact us within 7 days and, if possible, keep a photograph.

Delivery

If you notice an error to the address and your product(s) are not shipped yet, then please send us an email at luiza@luizacreates.com with your correct address. Once the order has been fulfilled, we cannot alter its destination. The cost of any additional shipping expenses to re-send an item must be paid by the customer.

If your package arrived but was not picked up and was returned to us, then we are more than happy to send the package back to you. However, the cost of re-shipping the package must be paid and is at the buyer’s expense.

Please contact us if anything else seems to be wrong with your order. All concerns shall be taken care of and handled on a case by case basis.

Returns

We want you to be fully happy with your new artwork so we offer a Buy-Back agreement (only in Poland).

If a piece is not as you expected, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you with. Once the piece has been safely returned we will refund your payment within 14 days. Payment is refunded minus the cost of shipping and PayPal fees.

At this time we are unable to offer a refund or return on any product(s) sent outside of Poland. Sales are final and items cannot be returned or refunded if the customer changes their mind after the purchase.

If an item has been shipped, we are not responsible for the handling of it.

However, please contact us directly after receiving your package if your products arrived damaged (please provide photos taken within 24 hours after the product’s arrival as proof). A replacement of the product with no extra cost for the buyer might be possible. Please note that only prints and merchandise can be replaced. If a limited edition print has sold out, then we cannot create more copies. Original artworks are one of a kind and cannot be returned nor replaced.