Privacy Policy
Last updated: 15.05.2025
This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from https://luizacreates.com (the “Site”).
1. Who we are
The data controller for the Site is Luiza Niechoda, a sole proprietorship registered in Poland under NIP: 5441522575, REGON: 385027265, BDO: 000524875. You can contact us via email at privacy@luizacreates.com.
2. What personal data we collect and why
We collect and process the following types of personal data:
- Identity data: name, username or similar identifier.
- Contact data: billing address, delivery address, email address, phone number.
- Financial data: payment-related information (handled securely by PayPal; we do not have access to your full card details)
- Transaction data: details about payments and purchases.
- Technical data: IP address, browser type and version, time zone setting, operating system.
- Usage data: information about how you use our website.
- Marketing and communications data: your preferences in receiving marketing from us.
Purposes and Legal Bases for Processing:
- To fulfill orders and deliver services (Article 6(1)(b) GDPR – performance of a contract).
- To manage user accounts (contractual necessity).
- To respond to your inquiries (legitimate interest).
- To send marketing communications (consent).
- To comply with legal obligations (Article 6(1)(c) GDPR).
- To improve our services and website (legitimate interest).
3. Newsletter
When you opt in to our newsletter, we collect your name and email address. We use MailerLite to manage our newsletter. You can unsubscribe at any time via the link in each email. MailerLite Privacy Policy
4. Contact forms
If you contact us using a form on our website, we collect your name and email to reply to your inquiry. We do not use this data for marketing unless you give explicit consent.
5. Orders and accounts
When you place an order, we collect personal and payment data to process your transaction. All payment information is handled securely by PayPal or your chosen payment gateway.
6. Comments
We use Disqus to manage comments. Any information you provide via Disqus is governed by their privacy policy. Disqus Privacy Policy
7. Cookies and tracking
We use cookies and similar tracking technologies for analytics, personalization, and advertising purposes. You can manage your cookie preferences at any time. For more, see our Cookie Policy.
We use tools such as:
- Google Analytics
- Facebook Pixel
- Hotjar
- WooCommerce Abandoned Cart
- Redirection plugin (IP logs stored for 7 days)
8. Who we share your data with
We may share your data with trusted third parties, including:
- Payment processors (e.g. PayPal)
- Email service providers (MailerLite)
- Analytics tools (Google, Hotjar)
- Shipping providers (as needed to fulfill orders)
- WooCommerce-integrated tools and essential plugins necessary for site functionality and order fulfillment (specific names available upon request)
We ensure that all data processors comply with GDPR.
9. Data security
We implement appropriate technical and organizational measures to protect your data. Our website uses SSL encryption, secure backups, security plugins, and multi-factor authentication admin access. Devices used to handle your data are protected by an antivirus program.
10. International data transfers
Some service providers may process data outside the EEA. In such cases, we ensure that appropriate safeguards are in place (appropriate mechanisms such as Standard Contractual Clauses or data processing agreements).
11. Your rights under GDPR
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time (without affecting lawfulness of prior use)
To exercise these rights, contact us at privacy@luizacreates.com.
12. Data retention
We retain personal data only as long as necessary for the purposes set out in this policy. Data related to transactions may be kept for accounting and legal reasons (usually up to 6 years).
13. Changes to this policy
We reserve the right to update this Privacy Policy at any time. Changes will take effect upon being posted on this page. We will update the “Last updated” date accordingly.
14. Questions or complaints
If you have any questions or concerns, contact us at privacy@luizacreates.com. You also have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO) in Poland.